Last updated: January 2026
S.MAB Agency (“we”, “our”, “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit www.smabagency.co.za, contact us, register as a healthcare professional, or use our staffing and placement services.
Information we collect
When you interact with S.MAB Agency, we may collect the following information:
- Personal information
Your full name, ID or passport number, email address, phone number, physical address, employer details, and any information you provide through enquiry, registration, or placement forms. - Professional and compliance information
Your qualifications, SANC or relevant council registration numbers, work history, references, compliance documents, and any information required to place you with a client or verify your professional standing. - Client and booking information
Details about staffing requests, placement bookings, timesheets, rates, invoices, and payment records. - Technical information
Your IP address, device type, browser, and website usage data collected through cookies and analytics tools.
How we use your information
We use your information to:
- Register and verify healthcare professionals for placement.
- Match professionals with suitable client bookings.
- Process timesheets, invoices, and payments.
- Respond to enquiries and provide staffing services.
- Maintain regulatory and professional compliance.
- Improve our website, systems, and service delivery.
- Send service updates, placement opportunities, or marketing messages if you have opted in.
Sharing of information
We do not sell or rent personal information. We may share information only with:
- Healthcare clients requiring staffing and placement services.
- Regulatory and professional bodies for verification and compliance.
- Trusted service providers such as payroll processors, IT providers, and hosting services.
- Law enforcement or regulators where required by law.
Data protection and security
We apply appropriate technical and organisational measures to protect personal information against loss, unauthorised access, or misuse. This includes controlled system access, secure data storage, and internal confidentiality obligations. No digital system can be guaranteed to be fully secure.
Your rights under POPIA and GDPR
You have the right to:
- Request access to the personal information we hold about you.
- Ask for incorrect or outdated information to be corrected.
- Request deletion of your data where legally permissible.
- Withdraw consent for marketing communications at any time.
- Lodge a complaint with the Information Regulator of South Africa.
Cookies and analytics
Our website uses cookies and analytics tools to understand how visitors use the site and to improve functionality. You can disable cookies in your browser, but some site features may not work correctly.
Third-party links
Our website may contain links to third-party websites such as job platforms or client systems. S.MAB Agency is not responsible for the privacy practices or content of those websites.
Changes to this policy
We may update this Privacy Policy when required by law or operational changes. The latest version will always be published on www.smabagency.co.za.
Contact details
For any questions or requests relating to this Privacy Policy or your personal information, contact:
S.MAB Agency
Address: 811 Francis Baard Street, Arcadia, Pretoria, 0081
Phone: 012 021 0146
WhatsApp: 064 896 9251
Email: info@smabagency.co.za
